Retirement Support
Support for retirees have changed as of September 01, 2026. Please review all details here.
Summary
– Northern Trust will continue to issue all pension (annuity) payments and provide tax forms. Historical information and tax forms will continue to be available online.
– Changes to your information will be made through eBenefits.
– Access at https://ExchangeBenefits.ehr.com or by selecting eBenefits through Retiree Self-Service.
– Get 24/7 access to your pension information.
– Request pension verification statements.
– Update direct deposit, tax, email, phone, and address.
– Ask questions and share documents via Message Center.
– View your life insurance coverage (if qualified) online.
– View and update your beneficiaries.
(Click here to update 401(k) beneficiaries.)
SPEAK TO AN EXPERT
Call the Exchange Benefits Office: 800‑519‑3381,
This is the same number you’ve always used for your retirement benefits and pension questions, but now Option 1 will connect you to the Pension Support Center for questions about retirement or pension.